5 Reasons to INSIST on Local Tech Support for Your VoIP Phone System

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If your organization is evaluating various VoIP (a.k.a. cloud-based) phone systems, then naturally you will focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But there is another piece of the puzzle that will ultimately determine whether your investment is rewarding and profitable, or regrettable and costly: local tech sRead More…

Happy New Year from Nicky Smith, President of Carolina Digital Phone

Nicky SmithLeave a Comment on Happy New Year from Nicky Smith, President of Carolina Digital Phone

Here we are at the beginning of a brand new year full of possibilities. It’s a fresh start, a clean slate, and an opportunity to turn an ordinary year into an extraordinary one. And of course, this is also when we make New Year’s Resolutions. And so, on behalf of everyone at Carolina Digital Phone, in 2022 we resolve: To continue delivering the industry’s BEST LOCAL CUSTOMER SERVICE. Some companies merely “go an extra mile.” We Read More…

Holiday Message from Nicky Smith

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Our world is getting more and more complicated. Consider this: it is estimated that until 1900, human knowledge doubled once every 100 years. Then by 1945, it doubled every 25 years. And by 1982, it doubled every year. Now, experts are saying that knowledge doubles EVERY 12 HOURS. Why do I bring this up? Because as the holidays quickly approach, I urge you to take a break from the complexity and “noise” out there, and reflect on the SIMPLERead More…

Choosing the Best School Phone System in 2022: 5 Questions to Ask

Nicky SmithLeave a Comment on Choosing the Best School Phone System in 2022: 5 Questions to Ask

Is your school or school board planning to replace your phone system? Then as you may have already discovered, sifting through the marketing hype and focusing on what really matters can be difficult. To make your evaluation process simpler and faster, and ultimately to help you make the right decision, we have listed five questions for choosing the best school phone system. Along with each question, we also provide advice to help you know whatRead More…

Carolina Digital Phone Customer Spotlight – ArtsGreensboro

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Laura Way became CEO & President of Arts Greensboro in April of 2019. She was clearly the right choice for the position. Having served as Executive Director and CEO at the GreenHill Center for North Carolina Art, as well as a member of the Greensboro Cultural Arts Master Plan Task Force, Way is intimately connected to the Greensboro and Triad arts scene. A year later, when Covid-19 turned the world upside down, she was there to help navigate Read More…

5 Ways that SMS Alerts Improve School Communications

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Anyone who has worked “behind the scenes” in a school environment knows that efficient and effective communications are vital. Below we highlight 5 ways that SMS alerts (a.k.a. text messages) greatly improve school communications, and make things substantially better for students, staff, and parents alike. 1. Using SMS Alerts During Emergencies The number one priority for schools is to ensure safety. SMS alerts instantly notify key individuRead More…

Business Messaging: 5 Powerful Reasons Why it’s Essential vs. Optional

Nicky SmithLeave a Comment on Business Messaging: 5 Powerful Reasons Why it’s Essential vs. Optional

Business messaging through text, MMS, and SMS is no longer an optional nice-to-have option. It is now an essential requirement. Here are 5 powerful reasons why: 1. Customers Are VERY Open to Receiving Business Messaging A whopping 97% of Americans own at least one smartphone, and on average they check their device 96 times a day. What’s more, 91% of customers said they have or are interested in signing up for text messages from a business, anRead More…

Hosted Phone System: Features, Benefits, Pros & Cons

Nicky SmithLeave a Comment on Hosted Phone System: Features, Benefits, Pros & Cons

When a business grows, so too will its requirements for infrastructure like telephone line systems. The traditional way to provide phone services in an office environment, for example, is with a traditional PBX (private branch exchange) setup. Such setups are usually very expensive, inflexible, and complicated to install and administer. These days, a better solution is to use a hosted phone system (sometimes known as a virtual PBX). If you’rRead More…

10 Key Benefits of Digital Faxing

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Digital faxing (a.k.a. e-faxing and cloud faxing) is not just alive and well, but it is growing in popularity — particularly in the healthcare, legal, government, telecommunication, and education fields where hand-written initials and signatures are still the norms. What is behind the surge in digital faxing? There are 10 benefits: Affordability: Digital faxing is much more affordable than conventional faxing. Getting rid of an old copper Read More…

Benefits of Text Marketing

Nicky SmithLeave a Comment on Benefits of Text Marketing

If your business is not taking full advantage of text marketing — also known as SMS and MMS marketing — then you are missing out on a massive opportunity to drive customer engagement, acquisition, and sales. Consider these eye-opening statistics: 69% of customers want the ability to contact a business through text messaging. Customers are 4.5x more likely to reply to text messages than emails. 12.9% of customers are more likely to Read More…