GUIDE: How to Choose the Best Business Phone System

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Before we look at how to choose the best business phone system, let’s highlight why many businesses are frustrated with their current landline (i.e. on-site PBX) phone system: High Up-Front Costs: Landline phone systems are very costly to purchase, install and maintain. No Cost Certainty: Costs can fluctuate significantly from month to month based on factors like domestic long-distance calls. This makes budgeting and forecasting difficuRead More…

Cisco Unified Communications Manager (EOL) End of Life

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“And now, the end is near…” for Cisco Unified Communications Manager v11.5 When it comes to updating software and hardware for either personal or business applications, not everyone makes it a priority to be the first on the block. After all, the rule of “if it’s not broken, don’t fix it” serves most of us in our day-to-day lives. It only becomes a priority to replace our car, television, computer, and such when they are no longer Read More…

Call Queues For Every Business

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No matter what kind of business you run, you are going to need to take calls from customers, and this is usually the single most important aspect to ensuring that your customer service is as it should be. But if you have ever run a call center or a team that answers calls, you are probably aware of the many issues that can crop up around this, and it is important to try and fix these as best as you can. Customer Calls One of the most common issRead More…

Why Switching to a VoIP Small Business Phone System is a HUGE Money Saver

Nicky SmithLeave a Comment on Why Switching to a VoIP Small Business Phone System is a HUGE Money Saver

While some larger organizations can afford to waste money (at least for a little while), most small businesses do not have much margin for error. If they fail to keep a close eye on the bottom line, then they eventually will fold. According to the Bureau of Labor Statistics: Approximately 20 percent of small businesses fail within 12 months of launching. A further 10 percent disappear within 24 months. Another 20 percent are gone withiRead More…

Features in Our Cloud Business Phone Service Offers That You Might Not Know About

Nicky SmithLeave a Comment on Features in Our Cloud Business Phone Service Offers That You Might Not Know About

4 Surprising Features in Our Cloud Business Phone Service (Hint: They Have Nothing to Do with Phone Calls!) Surprises come in two versions. There is the “wow, how exciting and wonderful!” variety. And then there is the “oh please let this be a bad dream that I’m about to wake up from!” kind (otherwise known as the “birthday party from hell”). Well, here at Carolina Digital Phone we are all about giving our customers delightful sRead More…

Why Switching to a VoIP Small Business Phone System is a HUGE Money Saver

Nicky SmithLeave a Comment on Why Switching to a VoIP Small Business Phone System is a HUGE Money Saver

While some larger organizations can afford to waste money (at least for a little while), most small businesses do not have much margin for error. If they fail to keep a close eye on the bottom line, then they eventually will fold. According to the Bureau of Labor Statistics: Approximately 20 percent of small businesses fail within 12 months of launching. A further 10 percent disappear within 24 months. Another 20 percent are gone withiRead More…

Why Your Hybrid Workplace Needs VoIP + Unified Communications

Nicky SmithLeave a Comment on Why Your Hybrid Workplace Needs VoIP + Unified Communications

Prior to the pandemic, generally, there were two types of workers. There were those who worked in the corporate office, and there were those who worked in their home office. Now, however, there is a third type of worker that HR experts say will dominate the workforce landscape for the foreseeable future: the hybrid worker. This individual spends time in both environments (e.g. Monday and Wednesday in the corporate office; Tuesday, Thursday, and FRead More…

The #1 Mistake Businesses Make When Buying a Cloud Phone System

Nicky SmithLeave a Comment on The #1 Mistake Businesses Make When Buying a Cloud Phone System

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture. If your business has decided to switch from your conventional landline phone system to a cloud phone system, here is the biggest and costliest mistake that others have made, but that you can wisely avoid: underestimating the importance of OUTSTANDING SERVICE. Factors like fRead More…

Is 3CX Really Free?

Nicky SmithLeave a Comment on Is 3CX Really Free?

No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the same. Most cloud-based services run on either SIP trunking or VoIP protocol, basically using virtual connections, instead of wires and cables and using existing internet connection cables to convert audio into data to be transported. This can have many advaRead More…